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New Land Negoce Return Policy

While we hope that you’re always delighted with your order, we understand that there are occasions where you need to return items. We offer a 30-Day Return Policy for all unopened, unused and in new condition items. We cannot accept back any product that has been opened, has a broken seal or shows signs or tampering. Bath and Bedding items can only be returned if the product packaging has not been opened. Many items that we sell have awesome manufacturers who have warranties on their products. If an item is not working, please let us know and we would be happy to help you through the warranty process.

To get started on your return, simply fill out the form below to request a Return Merchandise Authorization Number (RMA #). If you have any trouble with the link or filling out the form, feel free to email customercare@newlandnegoce.com and we would be happy to help.

Once you receive the RMA # and return address, ship the package back with the RMA # clearly on the label of the package. This will help to expedite the return process and ensure your package arrives in the Returns Department upon receiving it at our location. Packages are not accepted postage due, refused or return to sender for RMA package returns. The recipient is responsible for insuring the package so that the items arrive in new and unused condition. If for some reason a package comes back on our account or postage due this will delay the return process and the return shipping cost will be reduced from the refund. Please allow 3-7 days for processing your return once we have received it. Returns received without an RMA number will not be accepted and cannot be credited. All returns may be subject to an up to 20% restocking may be applied. Due to card processing restraints the return must be received within 30 days to be valid.

Returns are for unopened items only. If you try a product and are unsatisfied with the products performance in any way, please contact the manufacturer for compensation. For items that are defective or broken see the additional question regarding Warranties for additional information. Warrantee issues would be handled separately from Returns.

Request for a Return Merchandise Authorization (RMA) Number

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